top of page

shipping + returns

where we ship

we currently ship to canadian and us addresses.

order processing

jem aesthetic offers complimentary standard shipping on canadian orders of $200 or more (not including discounts and tax), otherwise shipping will be a flat rate of $15 per order. orders will be fulfilled within three days. our third party shipping company will then take 2-10 days for delivery. this timeframe is subject to third-party courier delays.

after your order has been marked as shipped, you will be emailed a tracking number for your order.

damaged items

if items arrive broken or missing please report within two business days. please ensure you have photographs of broken item.


due to the nature of the items, all sales are final. if you are not 100% satisfied with your purchase, please email us at

bottom of page